We are unable to add or remove items from orders. Full cancellation requests and address changes are time-sensitive and can only be actioned shortly after the order is placed.

If you’d like to cancel or edit the shipping address on your order, please reach out as soon as possible and we’ll do our best to accommodate requests. Our Customer Experience team is available M-Th 9a-5p EST & Friday from 9a-3p EST and requests are not guaranteed.

All sale collection items are final sale and may not be returned or exchanged.

We have a number of BAGGU stores in the US, with plans to open more in the future!

We're also stocked at hundreds of retailers in the US and internationally, we can help you find retailers local to you.

Some collaborations are available from other retailers. The Sandy Liang collection will be available on official site, BAGGU stores, and the Sandy Liang store in NYC.

If the item is still live on our site, it will most likely be restocked in the future! On the product page, click "Notify me" to sign up to receive notification when the item is back in stock online.

If you live near a BAGGU store, we may still have the item in stock there. You can text your local BAGGU store for stock inquiries. We're also stocked at hundreds of retailers in the US and internationally, and they may still have stock of a particular item, we can help you find retailers local to you.

We usually announce the day & time that new products will arrive a few days in advance. For these updates, follow us on social media.

When a new product becomes available on our website, we aim to keep it in stock for several months. If a product is currently sold out but still listed on our site with a 'Notify Me' option, rest assured it's likely to be restocked in the future. Our goal is never exclusivity, we want everyone who wants one of our bags to have one!

We're happy to issue a one-time price adjustment for items purchased from official site or BAGGU retail stores that go on sale within 7 days of purchase. A refund for the price difference will be issued via the original method of payment.

Please get in touch to request a price adjustment.

We have 9" extender straps that are compatible with our Fanny Packs! Our team will be happy to send you one free of charge. Please provide your first and last name and shipping address.

Additionally, please note that the straps on our Fanny Pack and Sport Crossbody styles will be 9" longer starting with our Spring 2023 line 🙂

We're happy to send you one free of charge! Please provide the size and color of your BAGGU and your shipping address to our Customer Experience team.

(Please note, we are only able to offer replacement pouches to our domestic customers at this time.)

We have recently discovered a number of websites, claiming to be official BAGGU stores.

At this time the only official websites using the BAGGU name are our official site and Japan official site. We are also stocked at many multi-brand retailers worldwide.

Other websites claiming to be BAGGU stores with similar domain variations are not affiliated with BAGGU. Please reach out to us if you'd like a list of stockists in your country.

Yes. As of Fall 2023, all BAGGU fabrics are manufactured without PFAS.

We will be taking pre-orders starting on Friday, June 5th through Tuesday, June 9th at 11:59pm PT, or until the maximum amount of orders is reached.

Official site discount codes and gift cards will not be able to be used on pre-order channel.

Pre-orders are estimated to ship in September. Please note that estimated timelines cannot be guaranteed and we will keep you updated via notification.

Yes, the full collection will still be restocked later this year but pre-ordering is the best way to get it first.

We are not able to modify the contents of pre-orders once they have been placed.

If you’d like to cancel your pre-order, please reach out as soon as possible and we’ll do our best to accommodate your cancellation request. Our customer experience team is available M-Th 10a-5p EST & Friday from 10a-3p EST.

If you’d like to change the shipping address on your pre-order, please reach out as soon as possible. We’ll do our best to accommodate your request. Once your pre-order has shipped, we are not able to change your shipping address.

We’re happy to offer US returns on purchases from pre-order channel that are in unused condition within 30 days of you receiving your purchase.

Yes, after you place a pre-order you’ll receive confirmation with your order number. Your tracking number will be sent to you via a separate notification once your order is ready to leave our warehouse in September.

We are unable to add or remove items from orders. Full cancellation requests and address changes are time-sensitive and can only be actioned shortly after the order is placed.

If you’d like to cancel or edit the shipping address on your order, please reach out as soon as possible and we'll do our best to accommodate requests. Our Customer Experience team is available M-Th 9a-5p EST & Friday from 9a-3p EST and requests are not guaranteed.

We accept Visa, MasterCard, American Express, Discover, Shop Pay, and PayPal. All prices are stated in USD.

After you place an order, you'll receive confirmation with your order number. Your tracking number will be sent to you via a separate notification once your order is ready to leave our warehouse. Please allow at least 12 hours for the tracking information to update before reviewing your shipment status.

Make sure your card’s billing details (such as the security code and billing address) match what you’ve entered into our system. For your security, our system won’t allow a payment to process if the billing information associated with the card doesn’t match.

For select new products, we limit orders to two units per colorway. If your order exceeds that, it will be subject to cancellation.

To use a promo code, add all desired items to your shopping cart and proceed to the Checkout page. Enter the code in the provided “Gift card or discount code” box in your cart and click “Apply”!

Only one promo code can be applied per order. Please note that our Welcome discount applies only to full-price items and cannot be used during site-wide sales. Discount codes cannot be applied to pre-orders.

Shipping rates and estimated delivery windows by destination.

We offer free shipping on all U.S. orders over $50*. Please note free shipping eligibility is calculated after any discount codes are applied at checkout.

*Applicable on Free Ground Shipping for U.S. orders only.

For International shipments, shipping costs depend on where you live and the method chosen at checkout. Duty may be due upon arrival, unless "Duty Included" rate is selected.

Yes! We ship to most countries worldwide. Read more above about international rates, delivery times, and additional duties and taxes that may be charged by Customs. All shipping rates for international orders are calculated at checkout based on weight and destination.

We understand international shipping can be costly. While we're working on making this more accessible for orders, we're also sold at many retailers internationally. We are happy to share retailer info for your region.

Our warehouse team is working diligently to ship orders as quickly as possible.

Please note that we do not ship on weekends and the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.

Yes! After you place an order, you'll receive confirmation with your order number. Your tracking number will be sent to you via a separate notification once your order is ready to leave our warehouse. Please allow at least 12 hours for the tracking information to update before reviewing your shipment status.

For issues with delivery or tracking, the easiest and fastest way to get a resolution is to reach out directly to the shipping company. Sometimes carriers will prematurely mark shipments as “delivered”, or need additional information from you to complete the delivery.

If you’re unable to resolve the issue with the shipping company, get in touch and we’ll get to the bottom of it!

We’re always working on expanding our shipping options, but we don’t currently ship to every country. In the meantime, BAGGU may be available through retailers near you. Reach out to us and we’re happy to share a list of stockists in your area.

Yes! But this is very important: Please choose a USPS shipping option at checkout if your order is going to a PO Box. The Free Shipping option will deliver to a PO Box. FedEx is unable to deliver to PO Boxes at this time and requires a valid street address for delivery.

Customs duties and fees are the responsibility of the recipient. International shipments are subject to duties and fees that vary by country and are based on the value of your order. The amount calculated depends on the destination country's tax and valuation method. Even if your international order qualifies for free shipping, you will still be charged customs duties and fees.

Taxes are mandatory payments to the government for general public services, while duties are a specific type of tax levied on goods for particular purposes, such as imports. All duties are taxes, but not all taxes are duties. If you're seeing $0 for duties, please note that you may still have to pay taxes.

We’re happy to offer returns on full priced items purchased on official site or in a BAGGU store, in unused condition, within 30 days of purchase. Apparel must be in unworn, unused condition. All sale collection items are final sale and may not be returned or exchanged. Items purchased on Instagram or Facebook are only eligible for store credit, not a refund.

A $4.95 restocking fee will be deducted from your refund for most returns. Returns made in store, exchanges, and returns for store credit will not have a restocking fee deducted.

To initiate a return for a US order, follow our return creation guide. To initiate an international return, please get in touch with us.

Please note: We are unable to cover shipping costs or additional duties and fees charged for international returns.

At the moment, we only offer domestic exchanges. Internationally, we offer returns for a refund or online store credit, only.

If you live in the U.S. and would like to exchange an item, first start a return for the item you do not wish to keep. You will have the option to exchange it for the same item in another colorway as long as the price is the same. Or you can receive store credit for your original item and place a new order on official site.You can also visit any store location to make returns and exchanges.

To initiate a return for a US order, follow our return creation guide.

To initiate an international return, please get in touch with us.

Please note: We are unable to cover shipping costs or additional duties and fees charged for international returns.

If you are exchanging an item instead of returning it, you will not need to pay a restocking fee. The restocking fee is also waved if you are returning an item for store credit, returning an item in person in a BAGGU store, or if you're returning an item because it was damaged when it arrived to you.

We process returns promptly after received at our warehouse.

Yes, our stores are able to process online order returns. Please be sure to bring your order confirmation with you. Kindly note all sale items are final sale and are not eligible for return.

Don’t worry! We’ll make it right. If you receive an incorrect item in your shipment, please get in touch as soon as possible.

All BAGGU products have a 1 year limited warranty against defects in material and workmanship. Please note that this does not cover general wear-and-tear.

Manufacturing errors are rare, but if you receive a defective product, please get in touch as soon as possible, including 1) your original order number (starts with “SR”), 2) a brief description of the issue and 3) a couple of clear images.

For international warranty claims: We’re happy to ship replacements for defective products, but we are unable to reimburse for additional duties and fees that may be charged by Customs as a result.

You can add custom gift message during checkout process.

Gift receipt option is available for gift orders at checkout.

Gift items follow standard return & exchange rules same as regular orders.

Nylon fabric care instructions here.

Polyester fabric care instructions here.

Canvas fabric care instructions here.

Recycled Leather care instructions here.

Crossbody strap shortening guide here.

Yes. As of Fall 2023, all BAGGU fabrics are manufactured without PFAS.

You can reach our customer service via official contact channel on site.

Check store info page on our official site for details.

View open positions on our career page.